Billing, payments, and refunds

Before we get into the details, here are the main points to understand about how you'll be billed for any Notion paid plan:

1. Every workspace is billed separately. You can create multiple workspaces per account (i.e. email address you signed up with), in which case you'd receive multiple bills.

   • This is why you might see multiple charges for Notion with only one account.

   • If you have multiple workspaces, you'll be billed based on how many members you have in each (on a Plus, Business, or Enterprise Plan).

   • Even if the same people are in multiple workspaces, you'll be charged for them in each one. ⚠️

2. Your billing interval is also set per workspace. You could have one workspace billed annually and one billed monthly. Everyone who joins your workspace will add an additional charge based on the interval of that workspace.

   • You pay less if you pay yearly.

   • So, if two people join a workspace you're billed for monthly, you'll be charged for each of them.

3. We bill you upfront. You always pay for Notion at the start of your billing interval. If you make changes in the middle of a billing interval, we'll prorate how much you're charged (or credited back), so that you only pay for what you actually used. These prorations will be applied at the start of the next billing interval.

To view the details of your plan and your billing information:

• Go to Settings & members at the top of your left-hand sidebar.

• Click Billing in the sidebar of the pop-up window.

• At the top, you'll see which plan you're on (Free, Plus, or Enterprise), how much you're paying for it either yearly or monthly, and the date it will renew.

You can choose whether to pay for Notion on a monthly or yearly basis. This impacts both how much you pay and when you pay:

• Yearly billing costs less.

• Your plan renews automatically either once a month or once a year.

  • If you pay yearly, your plan will renew on the same calendar day you first purchased it for all following years.

  • If you pay monthly, the same is true of each following month.

  • For example, a yearly plan bought on May 3 will renew May 3 the next year, and a monthly plan renews June 3.

• Go to Settings & members at the top of your left-hand sidebar.

• Click Billing in the sidebar of the window that pops up.

• Click Update next to your current billing interval and choose what you want.

• When you change monthly to yearly, you'll establish a new billing cycle, with your plan automatically renewing on the calendar day you made this change the next year.

  • Whatever amount of time is left on your already paid monthly cycle will be subtracted from your annual payment. This can look like you are being double billed, but we promise you're not!

• When you change yearly to monthly, the new monthly billing cycle will take effect the day your annual cycle ends. Your plan will automatically renew each month on the same calendar day going forward.

On Notion for web, you can pay for your plan with a debit or credit card, Apple Pay, or Google Pay. If you're in Europe, we also accept payment through SEPA direct debit (not credit transfer). You can also use Stripe Link to pay with a saved card or save your card for future use on any Stripe checkout. Notion uses Stripe to process payments.

On an iOS device, you can pay with Apple Pay. Unfortunately, you can't make payments in the Android app at this time.

If you pay with debit or credit card, you're charged upfront for the month or year you're about to spend on Notion. If you pay with SEPA direct debit, you’ll receive a debit notification email. If you have been approved to pay via ACH or bank transfer, you'll receive an emailed invoice on the first day of your billing interval.

• Go to Settings & members in your left-hand sidebar.

• Click Billing in the sidebar of the window that pops up.

• Click Update next to your payment method or billing email to change either.

• Click Credit or debit card to enter a different debit or credit card.

• Make your selection and hit Update. The change will be made immediately.

If you’re using SEPA for the first time to pay for your Notion plan, note that payment must fully process before you can make any changes to your plan, add or remove AI, or update your payment method. We also won’t be able to assist with refunds while your payment is processing.

You can, however, add or remove members from your workspace during this time. These changes will be reflected in your next invoice.

Our refund policy is simple. If you believe you've made a mistake signing up for a paid Notion subscription online or in-app, please contact us inside the app or email team@makenotion.com. We'll be happy to refund you the full amount if you downgrade your subscription within 72 hours of signing up for monthly billing, or within 30 days of signing up for annual billing.

If you were invoiced for members accidentally added to your workspace, we're happy to provide a refund of the prorated charges if you reach out within 72 hours of the invoice date. Please make sure the additional members have been removed from your workspace before writing in.